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FAQ

You can find some quick answers here to the most commonly asked questions we receive about orders and shipping.

  • When will my order ship?
    • Typically, most orders will ship 3-5 business days after purchase date, unless stated otherwise in product description. Tracking info will be provided once the order is confirmed and dispatched.
  • Do you ship international?
    • We ship WORLDWIDE.
  • What shipping service do you use?
    • EMS GLOBAL EXPRESS service on all domestic and international orders as standard method of shipping. EMS GLOBAL EXPRESS is a very economical, safe, and reliable way to ship internationally. Actual shipping prices vary depending on items ordered, quantity, and shipping location. The shipping system at the KPC webstore will calculate shipping rates based on region and weight. Multiple items will be combined for savings.
  • I mounted my container up, but it's not fitting right. PLEASE HELP!?
    • There are many helpful resources here at the site to get you up and running. Have a look at the site forums, where you can get access to insulation and mounting guides as well as feedback from other KPC users.